Navigating Rough Phone Lines

I was planning on writing about the Nathan's play date today, and probably still will, but I'm really tempted to rant about government offices and waiting to talk to a real person. I just spent 15 frustrated minutes on the DMV phone system to end up with a very unsatisfactory answer. And right now I am trying to get through Department of Social Services phone lines (long story) and I am convinced that they have about a half dozen phone lines that they say that you can talk to a real person, but they really just ignore them. I have been waiting on this particular line for 25 minutes now. OK, update, someone answered at about 28 minutes and although the answer for this one wasn't what I wanted either, it is progress and the woman who answered seemed nicer and more intelligent than the DMV lady. I still have untold bureaucracy to get through and I ignored Joshua's dirty diaper and fed both Nathan and Joshua ice cream at 4pm to keep them happy. but I got through on the phone to a real person. Yeah!